By using our website, you agree to use cookies within the Cookie Policy. Accept
Menu
Your are here: > >

Delivery & Returns

UK Delivery

WE OFFER FREE UK DELIVERY WHEN YOU SPEND £50

Country DPD Classic
United Kingdom £ 8,50

International delivery

The cost of international shipping is calculated in the checkout. Once you have added all your items to the basket, go through to the checkout and change your delivery country. Our system will then calculate shipping costs based on weight and size of item(s) in the basket and delivery destination.

Here you can see the shipping fees for packages under 3 kg in Europe:

Country DPD Classic
Austria € 9,90
Belgium € 9,90
Bulgaria € 9,90
Croatia € 9,90
Czech Republic € 9,90
Denmark € 9,90
Estonia € 9,90
Finland € 9,90
France € 9,90
Germany € 9,90
Greece € 9,90
Ireland € 9,90
Italy € 9,90
Latvia € 9,90
Lithuania € 9,90
Luxembourg € 9,90
Netherlands € 9,90
Poland € 9,90
Portugal € 9,90
Slovenia € 9,90
Spain € 9,90
Sweden € 9,90

 

Returns

Thanks for shopping at OnlineBadminton.co.uk. If you are not entirely satisfied with your purchase, we're here to help.

Right of withdrawal (return)

You have the right to withdraw from this contract within 14 days without giving any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. 
Your item needs to have the receipt or proof of purchase.

1. Please contact sales@racketstores.co.uk to request a refund and we will assign you a tracking reference.

2. Mail your returned item to:

RACKETSTORES UK LTD. - RETURNS

MARSHALL HOUSE RING WAY

PRESTON, LANCASHIRE

PR1 2QD

 3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. 
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Delivery

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Order Cancellation Policy
To cancel an order you have placed with OnlineBadminton.co.uk , you must contact customer support by email (sales@racketstores.co.uk). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. 

 Delivery policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available in all the countries.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 10 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturday and Sunday.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Costs

Delivery costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is according to the province or territory to which the item is shipped.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at sales@racketstores.co.uk .

6. International returns

For enquiries regarding international returns, please contact sales@racketstores.co.uk .